At Zense Naturale, we strive to ensure customer satisfaction with every purchase. Please read our Return Policy carefully before making an order, as it governs refund, cancellation, and replacement requests.

1.1 Eligibility for Refund/Exchange

Refunds or exchanges are only accepted if the product received is damaged, defective, or incorrect due to our error.

Customers must notify us within 3 days of receiving the order, supported with clear photo evidence.

1.2 Cancellation of Orders

Orders with available stock cannot be canceled once payment is confirmed.

Cancellation is only permitted if the item ordered is out of stock and requires restocking.

Customers must submit a cancellation request within 3 days of order placement, and only if restocking applies.

1.3 Replacement Conditions

Replacement is applicable only if the wrong item was shipped due to our error.

Customers must notify us within 3 days of receiving the order, with photo proof of the incorrect item.

1.4 Non-Refundable & Non-Cancellable Conditions

The following requests will not be accepted:

Items that are opened, used, or not returned in original condition.

Requests due to change of mind, personal preference, or incorrect purchase made by the customer.

Orders where stock was confirmed as available at checkout.

Sale items, promotional items, or free gifts (all are strictly non-refundable and non-exchangeable).

1.5 Refund & Replacement Process

Once approved, refunds will be processed within 7–14 business days to the original method of payment.

Replacement items will only be shipped after the returned product is received and verified.

Shipping fees are non-refundable, unless the return is due to our error.

1.6 Final Decision

Zense Naturale reserves the right to reject any refund, cancellation, or replacement request that does not comply with the above conditions.

Return Requests & Inquiries

Email: contact@zensenaturale.com

WhatsApp: 0187759291

---

在 Zense Naturale，我们致力于确保每一笔订单都能让顾客满意。请在下单前仔细阅读本退换货政策，因为它将规范退款、取消和更换请求的处理。

1.1 退款/换货资格

• 仅在因我们的错误导致收到的商品 损坏、存在缺陷或与订单不符 时，才接受退款或换货。

• 客户必须在 收货后 3 天内 通知我们，并提供清晰的照片作为凭证。

1.2 订单取消

• 已付款且有现货的订单，一经确认，不可取消。

• 仅在所订商品缺货并需补货的情况下，才允许取消。

• 客户必须在 下单后 3 天内 提交取消请求，且仅适用于需补货的订单。

1.3 更换条件

• 仅在因我们的错误导致发错商品时，才接受更换。

• 客户必须在 收货后 3 天内 通知我们，并提供错误商品的照片凭证。

1.4 不予退款与不可取消的情况

以下情况恕不接受：

• 商品已被拆封、使用，或未保持原始状态退回。

• 因顾客 个人原因、改变主意或下错单 而提出的请求。

• 结账时已确认有现货的订单。

• 促销商品、优惠商品或赠品（一律不可退款、不可更换）。

1.5 退款与换货流程

• 一旦申请获批，退款将在 7–14 个工作日 内退回至原支付方式。

• 换货商品仅会在收到并核实退回商品后才会寄出。

• 除非因我们的错误造成退货，否则 运费不予退还。

1.6 最终决定权

若退款、取消或更换请求不符合以上条件，Zense Naturale 保留拒绝处理的权利。

退换货请求与咨询：
Email: contact@zensenaturale.com
WhatsApp: 0187759291