Zense Naturale values your privacy and safeguards your personal data in accordance with Malaysian law.
 

1.1 Information We Collect

Name, email, phone, billing & shipping address.

Payment details (processed securely by third-party providers).

Order history & transaction records.

Information provided via customer service.

1.2 How We Use Data

To process and deliver orders.

To provide customer service.

To send updates, promotions (if opted-in).

To improve services and comply with regulations.

1.3 Data Protection

Secure systems protect against unauthorized access or misuse.

Payment details are encrypted and handled only by secure gateways.

1.4 Disclosure of Data

We may disclose personal data in the following circumstances:

To trusted service providers (courier, IT, payment processor).

To legal, regulatory, or law enforcement authorities if disclosure is required by law, or necessary to protect our rights, safety, or prevent fraud.

During corporate transactions (merger, acquisition, or sale), provided safeguards are applied.

By using our services, customers agree that such disclosures may occur when necessary.

1.5 Customer Responsibility

Customers must maintain the confidentiality of their account credentials.

Zense Naturale is not liable for unauthorized access caused by customer negligence.

1.6 Cookies & Tracking

Our website may use cookies to enhance user experience and analyze performance.

Customers may disable cookies in browser settings, though certain features may not function properly.

1.7 Your Rights

Customers may request access, correction, or deletion of personal data at any time.

Customers may unsubscribe from marketing communications at any time.

1.8 Changes

Zense Naturale reserves the right to update this Privacy Policy periodically.

Any updates will be posted with an effective date.

Privacy inquiries

Email: contact@zensenaturale.com

WhatsApp: 0187759291

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Zense Naturale 重视您的隐私，并根据马来西亚法律保护您的个人数据。

1.1 我们收集的信息

• 姓名、电子邮件、电话、账单与收货地址

• 支付信息（由第三方平台安全处理）

• 订单历史与交易记录

• 通过客户服务所提供的信息

1.2 我们如何使用数据

• 处理与配送订单

• 提供客户服务

• 发送更新、促销资讯（若用户选择订阅）

• 改进服务并遵守相关法规

1.3 数据保护

• 使用安全系统防止未经授权的访问或滥用

• 支付信息通过加密，并仅由安全支付网关处理

1.4 数据披露

我们可能在以下情况披露个人数据：

• 向可信赖的服务提供商（如快递、IT、支付平台）

• 向法律、监管或执法机关披露（如法律要求，或为保护公司权益、安全、防止欺诈所需）

• 在企业交易（并购或出售）过程中，前提是采取了保护措施

使用我们的服务即表示客户同意在必要情况下可能进行此类披露。

1.5 客户责任

• 客户需妥善保管账户凭证

• 由于客户疏忽导致的未经授权访问，Zense Naturale 概不负责

1.6 Cookies 与追踪技术

• 我们的网站可能使用 Cookies，以提升用户体验并分析性能

• 客户可在浏览器中禁用 Cookies，但部分功能可能无法正常运行

1.7 您的权利

• 客户可随时请求访问、更正或删除其个人数据

• 客户可随时取消订阅市场推广信息

1.8 政策更新

Zense Naturale 保留定期更新本隐私政策的权利。
任何更新将会发布并注明生效日期。

隐私相关咨询：
Email: contact@zensenaturale.com
WhatsApp: 0187759291